Verification helps protect your account in Zambia and supports safer withdrawals by confirming identity and payment ownership. Most checks finish within a few hours, but it can take up to 48 hours during busy periods.
You normally need a clear photo of a national ID, passport, or driving licence, plus a selfie or live photo check. In some cases, address confirmation and a payment proof may be requested, such as a Mobile Money name match or card ownership check.
Follow these rules for faster approval: use your own details, upload clear images, avoid edits or screenshots, and keep names consistent across your account and payment method.
- Open Profile and Verification: Go to your account settings and select the verification section.
- Add personal details: Enter your legal name and date of birth as shown on your document.
- Upload documents: Submit ID photos and any requested supporting files.
- Complete the selfie check: Follow the on screen steps to confirm liveness.
- Wait for confirmation: You get a status update in your account once approved.